ABOUT OUTSOURCE SERVICES

Human Resources

Carl Spruce
Director of Outsource Services
Assessment Systems & Business Development
(B.Ed, Cert IV in TAA 40104)
A total of 13 years experience in the development, delivery and assessment of training programs under the competency based environment. A holder of a Bachelor Degree in Education and a range of training and business certificates such as Cert IV in Assessment and Training and Internal Quality Auditing. Carl has developed and implemented an extensive range of training and development programs and products ranging from the development of training videos for national retailers to managerial development programs designed to improve managerial performance. Carl has also grown Outsource Services from a micro single person consulting business into a successful training and development business turning over $1million per annum.

Sandra Waugh
(Cert IV Bus Admin, Dip Interior Design)
Office Administrator/Manager
In a varied career Sandra has experience in managing and leading customer service teams in NSW & QLD.
Sandra has worked within the public (Electricity Commission of NSW) and private (American Express, Spotless Services) sectors throughout her career and has a wonderful understanding of how each sector operates internally.
She is fully trained in all office administrative functions and is responsible for the day to day running of Outsource Services. Her role is to liaise with the Outsource Team then coordinate each day’s activities which enables her to professionally cater to the needs
of all our clients’ in a timely manner.
She is committed to ensuring that participants enjoy personal and professional growth as part of their learning journey.

Janice Vandermeer
Business Administration Trainee
Janice has worked in the Retail field for 5 years and during this time has worked in Food and Grocery retail sectors. Janice has had 2 years experience in retail management, managing staff, processing and receiving grocery orders and cash management. Janice is currently studying her Cert 3 in Business Administration with Outsource Services and is hoping to also complete the Advanced Diploma over the next few years.  My future role in Outsource Services will be managing the Business Administration process and assisting in the Sales and Marketing activities of Outsource Services.

Judy Sundin
National Training Manager, Outsource Services
(Adv Cert HR Management, Cert IV in Assessment and Training TAA 40104)
Judy has worked within the Human Resources field for more than 15 years. With international management experience working for a fortune 500 company in Australia, Canada, the United States and Asia, Judy brings a broad range of knowledge and skills to this position. As a Training Manager, Judy has experience in conducting training needs analysis, designing and developing training programs as well as delivering and assessing training. Judy also has extensive experience in management development, coaching and mentoring, succession planning and performance management. Judy has also worked in a Senior Executive Support role for a not for profit company in the employment sector.

Linda Douglas
Dip. Bus.
Key Accounts Manager
Linda’s role within the Outsource Team is to oversee client relationships to ensure the continuity of service for our clients. Establish and manage the administration of training compliance, program delivery quality and client relationships. Linda has a wealth of experience in the Management of Human Resources. Her career spans 20 years managing fundamental business functions such as Human Recourses Manager, Business Development Manager, Financial Management and Event Management. She has successfully project managed the development and implementation of organisational policy and procedures, staff recruitment policy, operational manuals, organisational restructuring, business plans and workplace health and safety policy and procedures.
Within Linda’s career she has successfully negotiated Certified Agreements incorporating Career Development and Structured Training. Her formal qualifications include: Diploma of Business, Work Place Health and Safety Officer and Rehabilitation Officer. Linda also has five years experience in crisis counselling and facilitating crisis counselling courses.
Linda holds strong beliefs in staff development, retention and career progression through the training arena with a focus on cultural values of organisations being the key to business success.

Bill Brown
Executive Director of Global Institute for Learning and Development
(B Ed St. M Ed St University of Queensland) Executive Director Global Institute of Learning and Development)
Bill’s role at gild involves designing and delivering leadership training programs for gild clients that include Queensland Rail, Main Roads, Australian Red Cross and Boeing.
Bill’s has most recently worked for Education Queensland as a Principal Project Officer and Principal Consultant with senior responsibilities for the design and implementation of cultural and structural change initiatives at a whole of state level, plus involvement in “out of school services” projects, also on a state wide basis.
He has held a number of senior positions in the Public Service and also has extensive experience in leadership training in the Australian Army Reserve.

Michael F. Waterhouse Ph.D.
Corporate Services Manager
In a career spanning over 25 years, Michael has managed and performed corporate services for leading organisations both here in Australia and Canada. Michael’s position at Outsource Services offers our clients access to a depth of experience in International Corporate Management & Development Consultancy - 15+ years, Owner/Operator, Strategic Planning International Ltd., Calgary, Manager Partner, Business Software Development Company - 5 years Creator and partner, PSG The Professional Solution Group, Calgary University Level Management Research and Teaching - 15+ years Business Innovation Management, Strategic Planning and Corporate Development.
In recent years Michael has worked on the following, Management Research and Teaching – University Queensland, University of New England
Business Development Contractor - Higher Education Diploma development and accreditation, Shafston Institute of Technology, Brisbane
Corporate Consultant, “customer-focused, performance measurement” and Quality Assurance Auditor for Australian Universities Quality Agency (AUQA)
Technology and Business Consultant –
Innovation, IP and commercialisation, Technology and Innovation Management Centre (TIMC), University of Queensland
Business Planning & Product Development Consultant –
Wizard home loans; Airport Flowers; Synthetic Gems; LWR Manufacturing; Rigid Steel Frames P/L.
IP Management, New Product and Market Development: Sports attire; Building products

Richard Findley MBA
Training Consultant
Richard has been in the construction and engineering industry for over 35 years. He has earned an MBA degree from National University in San Diego, California and holds a BS degree from Fresno State University at Fresno, California. He has a Certificate IV in Training & assessment and a Certificate III in Transport & Distribution.
His work has carried him from the Caribbean islands, mainland USA, Hawaiian Islands, the north and south Pacific islands and Australia. He had a posting of 3 years with the US government Small Business Administration as a construction analyst in the rebuilding of major storm disaster areas. As a structural engineer with SBC, he worked with the DOT in Alabama, Texas and California on major highway projects. Richard has trained many engineers and technicians as a manager with AT&T and associated communication companies. As a project manager and a senior project engineer, he has provided key managerial input to the enhancement of the communication network at NAS Lemoore, California and the new Saint Thomas airport in the US Virgin Islands.
Richard is the founder and the owner of O Findley Engineering in Visalia, California which has developed engineering and building projects in the private sector.

Kurt Schubert - B.A.
Communications First Class Honours (G.U.)
Kurt Schubert has been offering consultancy and production services to small to medium business enterprises for a number of years, specialising mainly in business-to-business marketing. His skills range from market, promotional and creative strategy planning to the production of advertising and promotional media.
Proficient in various fields, including television, the web, print advertising, direct mail, through to company image and stationery, Kurt works with his clients to stimulate appropriate business growth by expanding and/or improving their client bases.
His body of work is diverse, and includes expanding a Brisbane business development firm’s turnover by 800% within 3 years; working with dozens of SME’s to help improve their bottom line by providing them with strategic advice and effective marketing materials; developing a feature film to an “in development” stage with one of the “Schindler’s List” producers; and running and lecturing in numerous undergraduate and postgraduate-level marketing & communications subjects for Griffith University.

Francois van der Walt
B. Sc Honours (Statistics and Operations Research)
Business Intelligence Specialist
Francois is a Statistician who specialises in measuring the performance of a business.
In business today, an overwhelming amount of data is available, with the potential to dramatically improve the overall success of a business. However, the value of transforming data into meaningful information that actually contributes to the knowledge of the Company is always underestimated, as is the value of converting strategy into measures that are meaningful and relevant. Very few businesses ultimately arrive at the point of sustaining the strategy by means of these measures and adapting the measures for the changes in the business environment. Yet it is precisely this sophisticated use of business intelligence that sets one business apart from another in today’s competitive environment. Francois has facilitated and implemented business intelligence solutions to companies over the past 25 years, 13 years as a Principal with Ernst & Young.
Francois has worked in a wide range of industries, applying statistical analysis techniques and measuring the implementation of strategy. He has used SAS, SQL Server 2005 and Excel in various environments, in order to implement the agreed upon techniques. His comprehensive skills and ample experience enable him to successfully complete any assignment, from the conception of ideas through to the delivery of a specified application.
Francois is a part-time lecturer at Christian Heritage College in IT Fundamentals and Business Statistics. He is an admirer of Edward Deming and is well acquainted with modern tools and techniques, as implemented in Six Sigma. He is an experienced facilitator and is acknowledged as a vibrant speaker.
Recent clients include Crown Casino, Sunsuper and the Department of Training and Arts. These assignments involved the application of Data mining, specification and selection of Business Intelligence Software and the development of Key Performance Indicator reports.

Tricia Toussaint
Change Strategist
Tricia Toussaint has been operating her own consultancy business for the past 6 years as a Change Strategist.
Tricia’s expertise as a teacher and facilitator of communication, training, and management within TAFE Queensland is well recognised. She has also fulfilled roles as an Educational Manager and Project Manager of specific training areas in the Department of Training, Queensland. Her teaching and management career spans over 24 years.
Tricia comes from an Arts background specialising in Speech, Drama and Communication. Her formal studies in Education to a Masters level include Adult Learning and Leadership studies.

Our recent clients include:

Smorgon Steel
Acumen
Fisher & Paykel
Queensland Transport
Queensland Ambulance
Australian Aluminum Finishing
Merlo Coffee