OUTSOURCE SERVICES refund policy
Take the time to familiarise yourself with our current refund policy and right of appeal as stated below
Refund of Course Policy
Where an applicant has paid the fees for a training program and wishes to cancel, a full refund of the fees will be made prior to the commencement of the training program. (There maybe administration costs for block courses if the cancellation is made 24hrs prior to the course commencing.
Where a cancellation is made after the commencement of the training program for a reason beyond the control of the participant, they will be offered the opportunity of completing the training program at the next available opportunity. If this is not possible, a pro-rata refund will be made.
Where a training program is cancelled by Outsource Services or your nominated Training Organisation, and alternative training programs do not suit the applicant, a full refund of fees will be made within fourteen (14) days of receipt of application for refund.
Outsource Services or your nominated Training Organisation will provide a full or partial refund of fees in exceptional circumstances or through illness or injury preventing the student from completing the unit/module within fourteen (14) days of receipt of application for refund.
In exceptional cases of financial hardship or other extenuating circumstances, the participant may make an application for full or partial refund and forward this in writing to Outsource Services or your nominated Training Organisation. If approved, the participant is removed from the class roll, and the full or part amount of refund is returned to the participant.
Appeals Policy
Students have the right to appeal against an assessment decision if they are not satisfied:
1. Appeals should be submitted within (15) working days of receiving notification of your results personally or in writing to Outsource Services, who will conduct a
re-assessment as the trainer/assessor.
2. If the outcome of the appeal does not satisfy the student, a further appeal may be made within (15) working days of notification of the result, and evidence being provided to an independent arbiter.
3. The results of the appeal will be provided to the student in writing.